UCaaS Operations Engineer Location: Home-base/flexible working

UCaaS Operations Engineer
Location: Home-base/flexible working.
We are recruiting for a UCaaS Operations Engineer with 3rd line UCaaS support experience of supporting Open Source Voice Technology (Kamailio / FreeSwitch / WebRTC/RTP Engine).
Provide technical support on UCaaS / Networking projects, with experience of Underlying voice protocols i.e. SIP, RTP/SRTP, WebRTC, ICE/TURN/STUN, this is an extremely exciting opportunity where you will be working in a broad and technically challenging role. Experience and of equal importance attitude, experience, flexibility and thirst for knowledge. Also willing to consider candidates who might not have all the required technical skills but who can grow into the role.
Purpose of role:
•Reporting to the UCaaS Ops Engineer Technical Lead, this is a hands-on engineering position to support, monitor, and maintain operational support for the Core Network of the company’s Unified Comms Service.
•As the UCaaS Ops Engineer you will be expected to support the development and implementation of new products and services relating to the company’s Unified Communications platform.
•You will be embedded into the DevOps structure and provide support and guidance to the other members of the team. In addition, you will work with the Engineering and Development teams to transition new operational processes into the wider team.

Key accountabilities
Incident Management:
•Monitor/Respond to incidents across the company’s Unified Communications Service.
•Provide technical support to internal DevOps teams to deliver complex projects.
•Perform and or coordinate root cause analysis for production errors.
•Design and implement procedures for troubleshooting and maintenance.

Service Management:
•Provide technical support on UCaaS / Networking projects both inside and outside of the team.
•Perform & support planned complex configuration changes when required across various components of the company’s Unified Communications Service.
•Identify where Automation Frameworks are required and implement (or act as support for the team to implement) accordingly.
•Provide support to other UCaaS Ops Engineers & UCaaS Platform Engineers on Upgrade projects.
•Work with Support, Engineering and Development teams to ensure all current & future Application & Services are monitored with alerts.

Essential requirements:
•Experience of supporting Open Source Voice Technology (Kamailio / FreeSwitch / WebRTC/RTP Engine).
•Experience of supporting Open Source Web Servers eg NGINX.
•UCaaS Integration & Development experience.
•Underlying voice protocols i.e. SIP, RTP/SRTP, WebRTC, ICE/TURN/STUN experience.
•Linux and Windows Administration experience.

Desirable requirements:
•Virtualization technologies experience.
•Experience of project-based environments.
•Mobile Application support experience.
•Call Recording (SIPREC) experience.
•Ability to write and develop scripts – Bash, Python, Node.js etc.
•Knowledge of relational / non-relational databases.

The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and training as requested by your line manager, appropriate to your grade.
Information about the company
Our client an innovative and fast-growing telecoms company that is at the forefront of modern communications. They are a leading supplier of voice, data and mobile products and services in the UK
The right tools and training is essential. Full training will be given on products as well as ongoing coaching and support.
Type of role: Permanent.
Location: Home-based/flexible working
Salary: Flexible depending on experience + 10% Bonus & training corporate benefits
Benefits: Pension scheme, life assurance, income protection, childcare vouchers and paid paternity leave, enhanced maternity/adoption payment and return to work bonus, numerous online discounts, eye care vouchers and Ride2Work scheme.
Contact: James Thompson: 020 8148 3797 [email protected]
Reference:15092021JRBTUOE