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Services Architect, home or Berkshire based

This is Tooltip!

Services Architect, home or Berkshire based

Services Architect required for one of our clients, an IT services company who are moving into an exciting phase of growth. You will be responsible for defining and standardising the company’s approach to Service Design, Service Technology, and Service Delivery. Looking to discover, compose and prescribe suitable service solutions to help clients overcome their challenges by way of managed and / or outsourced services.

The role of the service architect is to partner with customers, the sales & technical community and Service Management and Operations Organisation; to design and implement services that grow and retain recurring services, that also meet the clients agreed business outcomes.

The primary objective of the role holder will be to formulate and design both shared and bespoke services, which will lead to the transition and transformation of customer IT operations.
As a Services Architect it is expected that you have a solid understanding of a wide range of IT technologies and core service methodologies (such as ITIL), as well as a personal and professional interest in gaining knowledge of new trends and products.

Key Responsibilities
•To support new sales and growth opportunities through proactive engagement with prospects and customers at all levels up to and including at executive level
•To present solutions internally and to the customer, demonstrating how the company can add value and competitive advantage
•To develop and maintain quarterly and annual Service Architecture plans for Shared Managed Service function, NOC, and core identified customer base
•To develop, refine and create our Managed Service pricing tools/cost modelling, ensuring cost pricing and Gross Margin targets are understood, met and maximised
•To help with content and management of the companies Managed Service collateral, persona and input into marketing and business development initiative
•To identify new tools, technologies, and methodologies which would improve the quality, cost or scope of what can be delivered and create appropriate business cases and implementation plans to introduce these into the core Service Delivery capability
•To promote the use of shared managed services function and ‘standard’ offerings wherever possible in order to drive efficiencies of scale and universal customer experience, achieving this through best of breed architecture and delivery
•To work directly with the services team and technical consultants to ensure the correct technical information and support is available to meet customers’ requirements
Knowledge, skills, attributes and experience
Essential
•An outstanding understanding of IT Managed Services including Service Desk Outsourcing, Managed Infrastructure Services, and End User Computing Outsourcing
•Ability to identify, quantify, and determine gaps in existing and prospective clients IT Operations
•Demonstrable track record of architecting successful bids for large and medium sized Managed Services
•A strong understanding of ITIL based process
•Strong commercial acumen, evidenced by the ability to discuss competitive cost models and driving efficiencies of scale across multiple Managed Service contracts
•At least 10 years’ experience in a Services Architect/Services Consultancy role where there is demonstrable career progression and achievement
•At least 10 years’ experience of working with:
•Customers (medium and large) operating in diverse sectors, including public sector
•UK based, geographically dispersed teams (including remote workers and remote services)
•Experience of influencing, working with and presenting to internal and external stakeholders at executive level
•Excellent Interpersonal Communication (verbal and written)
•Effective time management with ability to meet competing demands
•Experience developing and onboarding new technologies and methodologies from zero to commercially viable and high quality services
•Experience of working architecting services within a Managed Services Provider
Desirable
•Experience working with highly complex and secure public sector organisations (Government and Defence)
•Experience designing and implementing Networking managed services using Modern Network technologies (such as Aruba Central, Cisco Meraki, and Juniper MIST)
•Experience designing and implementing Microsoft managed services focussed on Azure consumption management, Infrastructure, and M365 technologies
•Previous experience working within Service Management and/or Operations for a Managed Service Provider or Re-seller
•Active Security Clearance (SC or DV)
•Extensive knowledge of ServiceNow toolset and functions
•Knowledge and experience of working with SolarWinds
•Knowledge and experience of working with NinjaOne
•Experience working within a SOC services provider

Job Overview
Posted date :
12/11/2024
Type:
Permanent
Salary :
Competitive + bens
Application date:
2024-11-29
Location:
Contact Information

Richard Thomas

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