NOC Field Engineer

NOC Engineer, home based with travel to customers

We are recruiting for a NOC Field Engineer for a client, a modern communications company with ambitious growth plans who provide a wide variety of network related services
including broadband, leased lines, VPN and QoS.

You will be required to deliver a range of NOC related services to our customers on-site,
typically installation of ethernet networks, router/firewalls, wireless access points, switches & windows desktop servers. You will be implementing these services as well as providing on-going support to customers where remote support from the service desk has been
unsuccessful.

Key Responsibilities:

• Carry out accurate and detailed Network site surveys and handover to the relevant
  install coordinator promptly.
• Maintain van stock to ensure availability of
  equipment at all times.
• Provide excellent support to customers that have
  issues with their broadband, routers, access points or cabling if
• Keep customer equipment records up-to-date.
• Share technical knowledge with colleagues and other teams
• Working to defined time-scales as part of a high-performing team
• Attend regular training courses to keep up to date with the latest developments in the sector
• Ensure Health & safety is adhered to at all times

Essential knowledge/experience/criteria:

• Previous experience designing and installing Cat5e/Cat6 ethernet networks including trunking and patching.
• A good understanding of IP networking including DHCP, DNS, VPN, VLAN,
  Switches and Subnets
• Experience configuring, installing and troubleshooting routers and wireless Access points
• A Good understanding Microsoft Windows Operating System
• Full valid UK Driving License
• Excellent Time Management skills

Nice to haves:

• Understanding of IP telephony: SIP & Wireshark
• Draytek routers and Firewalls
• Broadband troubleshooting experience
• Use of remote access tools like Team Viewer, Remote Desktop Services, Any Desk

• Location: Home-based
• Type of role: permanent
• Salary: Competitive and commensurate with experience
• Benefits: include private healthcare and pension
• Reference: JRBT131120201125
• Contact: 020 148 3797/ [email protected]