Infrastructure Engineer

Our client, a leading Managed Service provider, are looking for an Infrastructure Engineer with at least 5 years’ experience of Microsoft Windows, Linux (Red Hat & Oracle). This person will play a vital role in providing technical design & support for our client’s central infrastructure practice that supports applications, and implementation. The successful candidate will have a good general IT background (Hardware, Active Directory, Database Technologies (Oracle and Microsoft SQL), Microsoft Exchange, Networking, Firewalls, Virtualisation, Citrix, PowerShell)
They will be required to technically analyse, document, and implement new infrastructure solutions to deploy systems and applications and work alongside the CTO function to implement our client’s standards and strategy as well as providing 4th line support where needed for other Central infrastructure teams.

Accountabilities:
• Define, design, document, and implement technical solutions to support applications and application owners.
• Define, document, and implement new technical solutions / features to enhance systems.
• Manage and perform technical implementation activities to support business take-on and in-life change projects in line with project timescales and against the agreed process and procedures
• Raise system changes for technical activities that need to be performed under the change management process
• Able to deal with vendors, assessing whether products are fit for use within the project scope
• Produce well-articulated and succinct documentation to support technical requirements and support activities whilst producing reports and risk and issue logs where appropriate
• Analysis and resolve complex faults across our client’s infrastructure.
• Where faults cannot be resolved, ensure all technical investigation activities are documented and an incident is logged with the supplier(s) and help managed through to completion

Knowledge & key skills – Essential:
• Proven capability / working knowledge / technical operating and support experience (5 years):
• Operating systems: Microsoft Windows, Linux (Red Hat & Oracle)
• Enterprise Infrastructure, (especially HPE): Storage (SAN/NAS/DAS), Network Switches & Routers, Servers
• Virtualisation: VMWare
• Network understanding of TCP/IP, Firewalls, proxy, routing, load balancing.
• System Management: SNMP, WMI, RMI
• ITIL knowledge with a broad understanding how tooling underpins the ITIL functions in Event Management, Capacity & Availability Management and Asset & Configuration Management
• Good general IT background (Hardware, Active Directory, Database Technologies (Oracle and Microsoft SQL), Microsoft Exchange, Networking, Firewalls, Virtualisation, Citrix, PowerShell)
• Ability to design in-depth, complex technical solutions
• In-depth knowledge of IT Infrastructure technology and its business application
• Demonstrates excellent technical documentation authoring skills
• Proven ability to work under pressure and to tight deadlines
• Demonstrates effective interpersonal, literacy and numeracy skills
• Takes initiative in identifying and negotiating appropriate development opportunities

Knowledge & key skills – Desired:
• Understanding and or working experience of Cisco ACI
• Understanding and or working experience of Azure Cloud, networking, and migration
• Understanding and or working experience of AD, ADFS, AAD, MFA and SSO
• Automation and scripting