Customer Support Engineer - Merseyside

Customer Support Engineer - Merseyside

Radar and Telecommunications Customer Support Engineer required for a Merseyside based leading maritime specialist technology company.  This is an exciting role with frequent global travel.

Due to business growth our maritime specialist radar technology client is recruiting for an additional Customer Support Engineer.  The successful candidate will work as part of a team of engineers installing/maintaining systems on site and providing remote support to customers from the office. On-site work includes the following:

Core duties:

• Leading radar installations.
• Scheduled and unscheduled maintenance.
• Install/test/commission systems.
• Install/test/commission radar equipment. Working at height is required.
• Install/test/commission VHF communication equipment.
• Install/test/commission AIS equipment.
• Install/test/commission IT equipment.
• Working with other contractors, taking a lead role where necessary.

 Frequent travel is an important part of the role. When not working on site, engineers are based in our client’s facility on Merseyside. In-house work is generally split into three area:

Project work: Involves planning and preparation in advance of on- site installation and maintenance.

Support work: Provision of telephone, email and remote log in support to customers and agents to troubleshoot problems on existing systems. In-house fault diagnosis and repair of returned faulty equipment.

Production work: Involves system production and testing to engineering drawings. Production and testing of PC’s. Production and testing of equipment racks containing PC’s, switches, KVM’s, power distribution units and other 3rd party equipment as per the system specification.

The support team operates a telephone support rota system for 1st line support to customers, which the successful candidate will be part of.

The candidate needs to demonstrate: -

• Leading or at least supported a radar installation.
• Must be able to show certifications of manufacture Radar installation.
• HNC/Degree in electronics engineering or equivalent
• Strong technical ability.
• A high degree of self- motivation.
• Good communication and interpersonal skills

Location: Commutable from: Liverpool, the Wirral, North Wales, Chester, Cheshire, Merseyside.

Role Type: Permanent