Customer Solutions Design Engineer/Technical Account Manager, Manchester/Home-Based/Flexible working.

Customer Solutions Design Engineer/Technical Account Manager, Manchester/Home-Based/Flexible working.

CCNP/CCDP accredited (or working at this level) Customer Solutions Design Engineer/Technical Account Manager, Manchester/Home-Based/Flexible working.
We are recruiting for a CCNP/CCDP accredited (or working at this level) Customer Solutions Design Engineer to work for our client, a leading modern communications company who are experiencing huge growth currently. This is an exciting opportunity join this progressive company in a Design Authority and Technical Account Management capacity. The role will involve a high level of interaction at a consultancy level with our internal Engineering, Customer Engineering, and pre-sales teams as well with Gamma Enterprise customers, providing a broad range of LAN/WAN/Voice/Mobile and Data Centre solutions. A wonderful chance to develop your design and consultancy/presales skills to move into a dedicated commercial presales function.
Specifically, the successful candidate will be responsible for the on-going maintenance of the low-level design of customer solutions including all company and 3rd Party products and services. Also providing technical approval for changes within existing customers with the aim of ensuring early technical work is successfully considered and completed for the benefit of an expedited/efficient sign off. This important work will form part of the input required in formal change process. Assisting the Sales and Support Teams the role is expected to attend key on-going customer meetings and attend/host quarterly technical roadmap reviews with the Customer to ensure both new and existing products are best supported, evolved and documented to the needs of the Customer and the business.

The ideal candidate will have experience of designing LAN/WAN/Voice/Mobile solutions, preferably gained in an enterprise and converged environment. Experience of dealing face to face with customers in a dynamic technical role (i.e., Consultant, Designer, Senior Engineer) and be confident & professional at dealing with customer discussions and presenting to technical/customer audiences. The role will also involve working closely with the projects and delivery teams to ensure that customer related “Changes” are efficiently and seamlessly transitioned into the in-service environment. Candidates would be qualified to CCNP/CCDP or have relevant experience.

Key Responsibilities:
• Solid understanding of customer solutions, to be able to support complex customer change requests, identify if/where a different approach may be more appropriate and work with the customers and engineering teams to help deliver this.
• To support the Pre-sales teams with the understanding of requirements and design of solutions, supporting non-standard requests and making recommendations when a customer requirement is not a best fit for a standard service
• Responsibility is to continue to adapt the standard core services (which come out of Core Engineering) to bespoke customer requirements. It is expected that this would normally be by design changes that are subsequently passed to operations for execution.
• Provide technical consultation for Pre-Sales on all changes and certainly as the initial conduit to the larger Pre-Sales teams for major changes, attending customer pre-sales meetings to capture detail, provide technical solution and assist in winning business
• To be the conduit between the presales, engineering, and post sales teams to ensure an approved customer change is transitioned into delivery.

General Skills:
• Highly IP literate
• Excellent communication skills.
• Customer focussed
• Ability to innovate and deliver under pressure.
• High attention to detail.
• Project Management

Ideal Technical skills:
• In-depth understanding of routing protocols, internal and external, RIP, EIGRP, OSPF, BGP and ISIS.
• Familiar with common Internet protocols, e.g., SNMP, SMTP, ICMP
• Advanced knowledge of routers, switches, firewalls, Access Control Lists (ACLs)
• Detailed knowledge of core network routers and infrastructure
• Hands-on experience of IP / VOIP network design, implementation, and troubleshooting
• Hands on Cisco exposure backed up with a Cisco CCNP / CCDP
• Detailed understanding of Layer2 and Layer3 VPNs from the Core to Customer Edge (P / PE / CE) - VRFs (Cisco) and Routing Instances (Juniper).
• A strong background in configuring firewalls for both Corporate and ISP services, to include: VPN Client and Site2Site IPSec Policies, Advanced DPI Policies for Internet Traffic and Centralised / Virtual Firewall Policies for VPN Customers.
• Detailed understanding of all aspects of QOS (Traffic Shaping / Policing / Scheduling / Congestion Management and Avoidance). Specific experience with deploying QOS in a voice and / or converged environment would be advantageous (using both IPv4 and IPv6).
• Understanding of VXLAN as an overlay encapsulation protocol.
• SDWAN knowledge, including Cisco Meraki.

Type of role: Permanent.
Location: Manchester or Home-based/flexible working with national travel to clients
Salary: £35000-£40,000 & 10% & training corporate benefits
Benefits: Pension scheme, life assurance, income protection, childcare vouchers and paid paternity leave, enhanced maternity / adoption payment and return to work bonus, numerous online discounts, eye care vouchers and Ride2Work scheme.
Contact: James Thompson: 020 8148 3797 [email protected]
Reference:06072021JRBT1359