VoIP Customer Support Technician – Manchester

VoIP Customer Support Technician with experience of supporting either Voice or Data telephony required for our Manchester based telecoms customer.

As a VoIP Customer Support Technician, your day will consist of fault management of our suite of Telecoms Products & Services within a Service Desk environment.

If you have previous experience supporting any of the below, we would like to hear from you:

  • SIP Trunking, Hosted VoIP, IP Telephony
  • Data Services: Broadband & Ethernet class data connections, ADSL, FTTC, EFM
  • Mobile network support
  • Business Connectivity or traditional Telephony, Networks experience
  • Wireshark/Ethereal

Experience in these areas will be an advantage, but we are looking for people with the right attitude and general troubleshooting skills that we can train to support the wide range of Products the Company offers.

You will be an excellent team player, be proactive and clear with customer communication, thrive in an environment where you are trusted to be work smart/work hard, without micro management, and be 100% focused on delivering excellent service using strong technical and diagnostic skills.

The core Operational hours the team covers are 8AM to 7PM Monday to Friday. Once sufficiently experienced a requirement to help cover our 24×7, 365 day operation is essential.

As well as full training and working in a relaxed but professional environment, the Company has some excellent benefits, and options for progression. We also know flexibility is important and is something we offer, as well as ask our team for, with the ability to home work and preferred shift patterns considered.

Excellent benefits package includes:

  • Pension scheme
  • Life assurance
  • Income protection
  • Childcare vouchers and paid paternity leave
  • Enhanced maternity / adoption payment and return to work bonus
  • Numerous online discounts
  • Eye care vouchers
  • Ride2Work scheme
  • Paid time off for volunteering initiatives
  • 25 days Leave, with option to buy/sell holiday days, plus English public holidays

VoIP Customer Support Technician role summary:

We are looking for the right person to join our fantastic team of experienced technicians who are committed to giving the best level of support to our Business Customers, undertaking fault management of our suite of Telecoms Products & Services within a Service Desk environment.

Role Type: Permanent

Salary: £18K – £22K + up to 10% bonus + on call + benefits (£30k – £35k total package)

Ref: JT09092019885371V

Please contact James Thompson – 0161 929 7628 or james.thompson@ftselect.com