Network/Network Security Engineer required for predominantly BAU work in a 2nd/3rd
line support capacity; a high availability financial services environment, typically the work will
involve: Firewall Rule creation, Network Trouble- Shooting, detailed design, Packet Tracing etc.
Good general IT infrastructure knowledge/experience required including Windows 10
and knowledge of Cisco IPT/UC: CUCM, Cisco Unity, UCCX, and SIP would be really useful.
- Firewall Rule creation
- Network Design (LLD)
- Packet Tracing
- General Network Troubleshooting
- SPI, IPS/IDS, ACLs, IPsec
- Network Management tools
- Cisco ASA
- Windows 10/Skype for Business Online/Teams
Nice to have
- Experience with IPT (specifically Cisco): CUCM, Cisco Unity, SIP, UCCX
- Experience with Video Conferencing (QoS, Static Routes, Outbound/Inbound traffic flows)
You will have a proven track record of providing 2nd /3rd line operational support and administration of local and remote network estate and demonstrable experience of implementing client network and security configurations from LLD (Low Level Designs).
As a member of the Network Team, the primary function of the role will be supporting Cisco networks and Cisco security solutions to ensure internal Corporate, Data Centre, Acquirer and Customer networks and services are managed and maintained to a high standard.
The individual will work with other members of the Infrastructure team, Client Support,
Development, Test Teams, Project Management, Sales and the Infrastructure Security
Engineer to understand.
The Network Infrastructure Engineer role will involve but not be limited to:
Providing 2nd/ 3rd line operational support and administration of the company’s
Local and remote network estate.
Implementation of client network and security configurations working from LLDs (low
Ownership, diagnosis and resolution of network faults and problems in both
hardware and software.
Liaise with the Service Desk with regards to client affecting network problems
Including regular updates, status of resolution and provide documentation
where required, including network diagrams.
Maintaining and advising network security to internal departments and clients.
Ensuring internal and client SLAs are met.
Process – Be responsible for developing and implementing the processes and
procedures necessary to build a world class network service.
Serious Incident Management – Assist where required with the resolution of
serious service incidents. Able to troubleshoot and resolve issues .
Event Management – take ownership and manage the resolution of service
Change Management – Ensure all network changes follow the formalised
Change management process. Ensure changes are validated and technically
Approved prior to release.
Availability Management – Where directed take ownership of service availability
to optimise the capability of the network infrastructure to deliver cost effective
and sustained levels of availability which exceed our client SLAs.
Capacity Management – Where directed take ownership of capacity
management to ensure the networks are monitored proactively to ensure
Agreed capacity levels.
Problem Management – Assist the Problem Management team with major
Problem resolution where problems are adversely affecting service performance
And delivery to clients on an ongoing basis. Minimise the adverse effect on the
Managed Service of Incidents and Problems caused by errors in the network and
Proactively prevent the occurrence of Incidents, Problems and errors. Liaise
with all support staff, senior managers and the Service Managers, escalating
where necessary, to ensure that our response exceeds client expectations.
Service Maintenance Management – Manage scheduled network maintenance
in liaison with the Service Managers to ensure that scheduled maintenance is
planned fully in advance. (Scheduled maintenance must be agreed in advance
with clients in line with the company’s contractual obligations).
Network Infrastructure – Take ownership of the Group’s network infrastructure.
Security – Demonstrate a clear understanding of the Group’s Information
Security Policy and be conscious of security at all times. Respond appropriately
To any breach in security or security risk. Ensure that security patches are tested
And applied to the services. In relation to the network infrastructure, and in
Association with the Information Security Officer, recommend and implement
Changes in security policies and practices
Assist with managing the administration of all computer security systems and
Their corresponding or associated software, including firewalls, intrusion
Detection systems, cryptography systems, and anti-virus software.
Reporting – Take ownership of reports to measure defined KPIs relating to the
Network performance from MPLS providers.
Documentation – Produce clear and concise network documentation showing
All connectivity that enables simple incident and problem resolution. Document
and maintain the written procedures for security patching, network
Infrastructure patching, system upgrades etc.
Service Improvement – Research, formulate and recommend plans for network
Development including infrastructure expansion, security provision, service
Reporting and monitoring.
Technology refresh – Stay abreast of technological developments in the service
Industry and formulate plans for refresh of our network infrastructure, network
Relevant on the job networking experience.
Demonstrable knowledge of network concepts, IP addressing / sub-netting, the
OSI model, firewalls, router and switches.
Experience providing operational technical support to critical systems supporting
major blue-chip customers in a 24 x 7 managed services / data centre
Environment working with relevant technologies and within an ITIL framework.
Excellent customer skills for direct interaction with internal and external teams.
Dedicated willingness to learn and the ability to continuously improve processes
Type of position: Contract
Contract length: 4/6 months
Location: City of London
Rates: £350 to £450 per day
Contact: Anne Rowan: Anne.Rowan@ftselect.com or 0203 1433311