DevOps Manager – Manchester

DevOps Manager: Software lifecycle from release, testing, application and ongoing patch management

DevOps Manager required for telecommunications company. This is an Operations Management role supporting the company’s Hosted Telephony and Unified Communications platform.  The Operations Manager will be responsible for a team of 6 DevOps Engineers, who manage the day to day running of the Broadsoft and Oracle network elements (servers, SBCs, software, devices), and technical Leads who assist with the transition of new features and services into operational support.

Suitable candidates will have experience of managing a team of DevOps Engineers/technical engineers/Software Developers and will be able to demonstrate they have managed the full software lifecycle from release, testing, application and ongoing patch management. They will have a working knowledge of Unified Communications platforms and will have led on Incident, Problem and Major Outage scenarios. This is a business-critical platform and we expect the candidate to have managed teams in a similar environment.

In addition to this, we are working towards a DevOps framework and experience of leading and transitioning a team into this model would be beneficial.

You will be a point of contact for escalations raised into the team and will be expected to assist with managing these through to resolution. The Ops Manager will also represent the team on Major Service Outage calls and will be expected to identify and drive service improvements relating to any MSO.

Core skills/experience

Man-management/team management


Business critical Applications Management

Incident/ Problem/Major Outage Management

ITIL framework

Monitoring applications

Automation of business processes

Change management

Main duties and Key deliverables:

Responsible for 6 Engineers (4 x Engineers, 2 x Technical Leads)

Be responsible for the progress of all incidents, problems and escalations including detailed root cause analysis upon resolution.

To be able to liaise with Product/Engineering/Commercial including third party vendors in relation to hosted products.

Improve Engineering documentation to drive efficiency and productivity.

Develop and implement service improvement measures (automation, monitoring).

Represent operations on any internal and external service reviews.

Responsible for all change management on the supported network elements.

Conduct Supplier Management analysis and act as a stakeholder when dealing with all key suppliers related to the platform.

Develop the Ops Engineers in line with company strategy and individual goals.

Key Relationships:

Application Services

TSC Voice

Network Operations Centre (NOC)

System Admin

Core Voice Engineering

Cisco (Broadsoft)


Polycom, Cisco, Yealink

 Other duties

Must be a self-starter, proactive, highly organised, and capable of working well with individuals at all levels in the organisation. Will possess good interpersonal, written, oral, and analytical skills, as well as being innovative an

Experience of managing an engineering team responsible for business-critical software applications.

ITIL Foundation (v3) is desirable.

Experience of managing escalations and major incidents.

Salary: Circa 55k

 Excellent benefits package includes:

Pension scheme

Life assurance

Income protection

Childcare vouchers and paid paternity leave

Enhanced maternity / adoption payment and return to work bonus

Numerous online discounts

Eye care vouchers

Ride2Work scheme

Contact: James Thompson:

Telephone: 0161 929 7628

Ref: JT00270820191327